Skip to content

CANCELLATION AND REFUND POLICY

ORDER CANCELLATION

  1. Hoto.ph has the right to cancel any orders received for the following reasons:
a. Force majeure or act of nature, including calamity or bad weather condition, and strikes.
b. Circumstances beyond the control of the merchant including out of stock, system error, item detail dispute, incorrect image, wrong promotion and wrong pricing among others.
c. In the event of system error, order/s may be cancelled automatically.
    From which payment will be refunded within 5-14 working days.
d. Non-compliance to order requirements.

    Should your order be cancelled, you will be duly notified via e-mail by our hoto.ph representative.

    A hoto.ph representative will facilitate a refund of any payments made to hoto.ph

    In case of dispute, the company's decision will prevail. All purchases are subject to the terms and conditions of Grimalkin Corporation.

    1. In order to cancel your order, please send us an email at hotophilippines@gmail.com
      All cancellations are conditional upon hoto.ph’s accepted reasons for order cancellation.

    You will receive a confirmation from hoto.ph once your order has been successfully cancelled. All delivery fees incurred on the transaction shall not be refundable.

    1. The hoto.ph may stop any products in transit, suspend further deliveries to the customer, and/or terminate the customer contract with immediate effect by written notice to the customer if/when the product becomes unavailable for any reason.

    REFUND OF PAYMENTS

    All refunds shall be made through the original payment mechanism to the person who made the original payment. Handling and shipping fees incurred on the transaction will be deducted from the refund.

    Hoto.ph offers no guarantee on the timeliness of the refunds. The processing of payment may take time depending on the guidelines provided by the respective banks and/or payment provider’s internal processing guidelines. All refunds are conditional upon hoto.ph’s acceptance of a valid return of the item.

    Hoto.ph reserves the right to modify the mechanism of processing refunds at any time without notice. Hoto.ph.com will not provide refund for certain goods which by nature cannot be returned.  Such goods include items which cannot be resold for health and hygiene reasons once opened.

    Note: A cancellation fee will be applied to each canceled transaction on hoto.ph, and the fee amount may vary depending on the payment method used during the transaction.     (The cancellation fee will be deducted from the refunded amount.)

    Compare products

    {"one"=>"Select 2 or 3 items to compare", "other"=>"{{ count }} of 3 items selected"}

    Select first item to compare

    Select second item to compare

    Select third item to compare

    Compare